- •Led customer onboarding redesign across CRM and lifecycle email, cutting setup time 28%.
- •Built weekly performance dashboards tracking acquisition, activation, and retention.
- •Coordinated cross-functional projects across marketing, product, and support.
- •Shipped customer-facing guides and email campaigns that improved response quality.
- •Lifted CSAT scores by 22% over six months.
Customer Onboarding, CRM, Campaign Reporting, Retention, Project Coordination, Data Analysis, Stakeholder Communication
B.A. Business Administration, State University · 2020
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